Transformation: one of the more overused terms in the short history of IT. But as we work our way through the worst economic slump in recent memory, transformation takes on a real meaning. Think of the changes leaders face: customers and employees, demographically and geographically dispersed, creating new ways of doing business; myriad cloud-based or other lighter, fit-to-purpose delivery models available; and of course, fiscal and regulatory pressures not seen in decades.

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